Privacy Policy

1. Introduction

SAABB Ventures (Pvt) Ltd ("we", "our", or "us") operates the Door Supervisor Exam Practice mobile application (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information We Collect

Personal Information

When you create an account or use our Service, we may collect the following personal information:

• Email address (for account creation and support)
• Name (optional, for personalisation)
• Study progress and performance data
• Device information (device type, operating system version)

Usage Information

We automatically collect certain information when you use our Service:

• App usage statistics (sessions, features used, time spent)
• Performance data (crash reports, error logs)
• Analytics data (anonymised usage patterns)

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our Service
• Track your study progress and performance
• Improve app functionality and user experience
• Send important service notifications
• Provide customer support
• Analyse usage patterns to enhance our Service

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our app:

• Firebase (Google) — for app backend services and analytics
• RevenueCat — for subscription and payment processing
• Google Play Console — for app distribution and crash reporting

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests.

5. Data Security

We implement appropriate security measures to protect your personal information:

• Data encryption in transit and at rest
• Secure authentication protocols
• Regular security assessments
• Limited access to personal data on a need-to-know basis

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data

To exercise these rights, please contact us using the information below or use our Data Deletion Request form.

7. Data Retention

We retain your personal information only for as long as necessary to provide our Service and fulfil the purposes outlined in this Privacy Policy:

• Account data: retained while your account is active
• Study progress: retained to maintain your learning history
• Usage analytics: aggregated data may be retained indefinitely
• Support communications: retained for 2 years after resolution

8. Children's Privacy

Our Service is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you a notification through the app (for significant changes)

You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us