Contact Us

Get in Touch

We're here to help with any questions, concerns, or feedback about the Door Supervisor Exam Practice app. Our support team is committed to providing you with the assistance you need for your SIA exam preparation.

Contact Information

Primary Contact

Email: info@doorsupervisorexam.co.uk

This is our main support email. We typically respond within 24 hours during business days.

Alternative Contact

Email: ds.exampractice@gmail.com

Use this email if you don't receive a response from our primary contact within 48 hours.

Postal Address

SAABB Ventures (Pvt) Ltd
76 Princess Street
Luton, Bedfordshire
LU1 5AT
United Kingdom

What We Can Help With

📱 Technical Support

App crashes, login issues, payment problems, syncing difficulties, and other technical matters.

📚 Content Questions

Questions about exam content, study materials, answer explanations, and practice test accuracy.

🔒 Account Management

Account recovery, password resets, subscription status, and profile updates.

💳 Billing & Refunds

Purchase confirmations, refund requests, billing inquiries, and subscription management.

🛡️ Privacy & Data

Data deletion requests, privacy concerns, and information about how we handle your data.

💡 Feature Requests

Suggestions for app improvements, new features, or enhanced functionality.

Before You Contact Us

To help us provide faster and more effective support, please:

Include your device information: Operating system version, app version, device model
Describe the issue clearly: What happened, when it occurred, and any error messages
Mention your account email: The email address associated with your app account
Check our FAQ: Your question might already be answered below

Frequently Asked Questions

How do I reset my password?

If you've forgotten your password, use the "Forgot Password" option on the login screen. You'll receive a reset link via email. If you don't receive the email within 10 minutes, check your spam folder.

Can I use the app offline?

Yes, once you've downloaded content, you can access practice questions and study materials offline. However, progress syncing and new content downloads require an internet connection.

How do I request a refund?

Refunds are processed through the Google Play Store. Visit your Google Play purchase history and request a refund directly from Google. We cannot process refunds directly.

Is this app officially endorsed by the SIA?

No, our app is an independent study tool and is not affiliated with or endorsed by the Security Industry Authority (SIA). We provide practice materials to help you prepare for the official SIA exam.

How often is content updated?

We regularly review and update our practice questions and study materials to ensure they remain current with SIA exam requirements. Major updates are released quarterly.

Can I use one account on multiple devices?

Yes, you can log into your account on multiple devices. Your progress and settings will sync across all devices when you're connected to the internet.

Response Times

We strive to provide timely support:

General inquiries: Response within 24 hours (business days)
Technical issues: Response within 12 hours (business days)
Urgent matters: Same-day response when possible
Weekends & holidays: Responses may be delayed

Note: Our business hours are Monday to Friday, 9 AM to 5 PM GMT. While we may respond outside these hours, please allow for longer response times during weekends and UK public holidays.

Data Protection & Privacy

When you contact us, we may collect and store your email address and any information you provide in your message. This information is used solely to respond to your inquiry and provide support.

For more information about how we handle your data, please review our Privacy Policy.

If you need to delete your account or personal data, please use our Data Deletion Request form.