Contact Us

We're here to help! If you have questions, issues, or feedback, please don't hesitate to get in touch.

Primary Support Email

📧 info@doorsupervisorexam.co.uk

Our main support email - we typically respond within 24-48 business hours

Alternative Support Email

📧 ds.exampractice@gmail.com

If you don't receive a response from our primary email within 48 hours, please try this address

What to Include in Your Email

To help us assist you faster, please include:

Your email address or username
Device model and Android version (e.g., Samsung Galaxy S21, Android 12)
App version (found in Settings → More → About)
Detailed description of the issue
Screenshots (if applicable)
Steps to reproduce the problem (if it's a technical issue)

Common Enquiries

Technical Support

Experiencing bugs, crashes, or other technical issues? Email us with details and we'll help troubleshoot.

Purchase Issues

Problems with your purchase, payment, or accessing premium features? We'll help resolve it quickly.

Account Questions

Need help with login, account recovery, or account settings? Contact us for assistance.

Content Feedback

Found an error in a question or have suggestions for improvement? We appreciate your feedback!

Data Deletion

Want to delete your account and data? Visit our Data Deletion page.

Refund Requests

Need a refund? See our Refund Policy for eligibility and process.

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM GMT

Email support only - No phone support available

We aim to respond to all emails within 24-48 business hours. During peak periods, response times may be slightly longer. Thank you for your patience!

Before You Contact Us

Try these quick solutions first:

App Not Loading?

Check your internet connection
Restart the app
Update to the latest version
Clear app cache (Settings → Apps → Door Supervisor Exam Practice → Storage → Clear Cache)

Can't Log In?

Check your email and password are correct
Make sure you're using the email you registered with
Try the "Forgot Password" option

Purchase Not Working?

Make sure you're logged into the correct Google Play account
Restart the app and try "Restore Purchases"
Check your Google Play purchase history

Still having issues? Email us! We're here to help.

Other Resources

Privacy concerns? Read our Privacy Policy

Questions about terms? See our Terms & Conditions

Want to delete your data? Visit our Data Deletion page