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Data Deletion Request

Your Privacy Matters
You have the right to request deletion of your personal data at any time.

What Data Will Be Deleted?

Submitting a data deletion request will permanently remove:

  • Your user account and profile information
  • Email address and username
  • All exam progress and results
  • Flagged questions and bookmarks
  • Purchase history (not financial transaction records held by Google Play)
  • Any other personal data associated with your account
⚠️ Important:
This action is permanent and cannot be undone. You will lose all progress and will need to purchase the app again if you wish to use it in the future.

Data Retained by Third Parties

Please note:

  • Google Play: Payment records and transaction history are retained by Google Play in accordance with their policies and applicable laws. We cannot delete this data.
  • RevenueCat: Purchase validation records may be retained for fraud prevention.
  • Legal Requirements: Some data may be retained if required by law (e.g., tax records, fraud prevention).

How to Request Deletion

You can request data deletion in two ways:

Option 1: Use the Form Below

Fill out the form below and we will process your request within 30 days.

The email address associated with your account
This helps us locate your account faster
This feedback helps us improve our service

Option 2: Email Us Directly

Send an email to:

  • Primary: info@doorsupervisorexam.co.uk
  • Backup: ds.exampractice@gmail.com

Subject line: "Data Deletion Request"

Please include:

  • Your email address
  • Your username (if known)
  • Confirmation that you want your data deleted

Processing Timeline

  • Acknowledgment: Within 2 business days
  • Identity Verification: We may ask you to verify your identity
  • Deletion: Within 30 days of verified request
  • Confirmation: You will receive an email when deletion is complete

After Deletion

Once your data is deleted:

  • You will no longer be able to log into the app
  • All progress will be lost
  • You can create a new account with the same email if desired
  • Your previous purchase may not be restorable (you may need to purchase again)

Questions?

If you have any questions about the data deletion process, please contact us.

For more information about how we handle your data, see our Privacy Policy.

Changed your mind? You don't need to delete your account to stop using the app. Simply uninstall it from your device.

Need help? Contact our support team before deleting your account.

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