Data Deletion Request

Last Updated: March 9, 2026

Your Right to Data Deletion

We respect your privacy and your right to control your personal data. If you wish to delete your account and personal information from our Door Supervisor Exam Practice app, you can submit a request using the form below or by contacting us directly.

Important: Once your data is deleted, this action cannot be undone. You will lose all study progress, performance history, and account information permanently.

What Data Will Be Deleted

When you request data deletion, we will remove the following information from our systems:

  • Your account information (email, name, profile data)
  • Study progress and performance history
  • App usage statistics and analytics data
  • Device and session information
  • Support communications (after 30 days)
  • Any other personal data associated with your account

Data That May Be Retained

For legal, security, and business purposes, some information may be retained in anonymized form:

  • Aggregated usage statistics (without personal identifiers)
  • Financial transaction records (as required by law)
  • Security logs (for fraud prevention, anonymized after 12 months)
  • Legal compliance records (if applicable)

Data Deletion Timeline

Once we receive your deletion request:

  • Immediate: Your account will be deactivated
  • Within 72 hours: Personal data removed from active systems
  • Within 30 days: Complete deletion from all backup systems
  • Confirmation: You'll receive an email confirming deletion

Note: Some data may take up to 30 days to be completely removed from all systems, including backups and cached data.

Submit Data Deletion Request

Enter the email address associated with your app account

Alternative Contact Methods

If you prefer not to use the form above, you can also request data deletion by:

Email Us Directly

Primary: info@doorsupervisorexam.co.uk

Alternative: ds.exampractice@gmail.com

Subject Line: "Data Deletion Request"

Include: Your account email address and confirmation that you want to delete all data

Frequently Asked Questions

Can I recover my data after deletion?

No, data deletion is permanent and irreversible. Once your data is deleted, it cannot be recovered. Make sure you're certain about this decision before proceeding.

Will I receive a refund if I delete my data?

Data deletion does not automatically entitle you to a refund. If you wish to request a refund, please do so through the Google Play Store before deleting your data.

Can I delete some data but keep my account?

Currently, we only offer complete account deletion. We cannot selectively delete specific types of data while maintaining your account.

What if I want to use the app again later?

If you delete your data and want to use the app again in the future, you'll need to create a new account and start over. Your previous progress and data will not be recoverable.

How will I know when my data is deleted?

We'll send you a confirmation email to the address associated with your account once the deletion process is complete, typically within 30 days.

Data Protection Rights

In addition to deletion, you may have other rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Portability: Request transfer of your data
  • Objection: Object to processing of your data

To exercise these rights, please contact us or review our Privacy Policy for more information.